These Terms of Service ("Terms") govern your access to and use of the websites, online stores, and customer services of the brands House of Akara and Apostalcode, both operated by Vagari Enterprise LLP ("we", "us", "our"). By browsing our sites, placing an order, or communicating with us, you agree to these Terms. If you do not agree, please do not use our sites or services.
Vagari Enterprise LLP is a Limited Liability Partnership registered in India, operating the brands House of Akara (handcrafted furniture) and Apostalcode (fashion accessories).
Vagari Enterprise LLPOur stores are intended for adults (18+) able to enter a legally binding contract under Indian law. By ordering, you confirm you are 18 or older and that the information you provide is accurate and complete.
Placing an order is an offer to buy. Your order is accepted only when we confirm dispatch (or send an explicit order confirmation). Until then we may decline or cancel an order — for example, if an item is unavailable, a pricing or description error is found, payment is not authorised, or we suspect fraud or misuse. If we cancel a paid order, we refund the amount charged.
Payments are processed by our payment partner (Razorpay) and supported methods may include UPI, cards, net-banking and wallets. We do not store your full card details. You confirm you are authorised to use the payment method provided. Orders are billed and payable in Indian Rupees.
We ship through third-party logistics partners. Delivery timelines shown at checkout or in confirmations are estimates, not guarantees, and may be affected by the courier, location, customs (for international orders) or events beyond our control. Risk in the goods passes to you on delivery. Please inspect your order on arrival and report any transit damage promptly using the contacts above.
Cancellation, return, exchange and refund eligibility follow the return policy published on the relevant brand's website, which forms part of these Terms. Made-to-order, customised and final-sale items may not be returnable except where they arrive damaged or not as described. Approved refunds are issued to the original payment method within a reasonable period. To start a request, contact the brand's support address above with your order details.
When you place an order or contact us, we may send you service messages about your order (confirmation, dispatch, delivery and support replies) by email, SMS or WhatsApp. With your consent we may also send marketing updates; you can withdraw consent or opt out at any time (for WhatsApp, reply STOP or tell us). How we handle your personal data is described in our Privacy Policy.
All content on our sites — including product designs, images, text, logos and the brand names House of Akara and Apostalcode — is owned by or licensed to Vagari Enterprise LLP and is protected by intellectual-property laws. You may not copy, reproduce, resell or exploit any part of it without our written permission.
You agree not to use our sites or services unlawfully, to interfere with their operation or security, to attempt unauthorised access, to scrape or harvest data, or to infringe the rights of others.
Except for warranties that cannot be excluded under applicable law (including the Consumer Protection Act, 2019), our sites and products are provided "as is". To the extent permitted by law, Vagari Enterprise LLP is not liable for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits your statutory rights as a consumer.
These Terms are governed by the laws of India. Subject to any applicable consumer-protection rights you have to approach a forum in your own location, the courts at Gurugram, Haryana shall have jurisdiction over disputes arising from these Terms.
For any question, complaint or grievance about an order or these Terms, contact the relevant brand's support address above, or our Grievance Officer: Amol Datta, Managing Director, Vagari Enterprise LLP, Unit No. 1, 4th Floor, Chimes Tower, Vakil Market, DLF Phase 4, Gurugram, Haryana 122002, India. Phone: +91 80133 36333. We acknowledge complaints promptly and aim to respond within 30 days.
We may update these Terms from time to time. The "last updated" date below reflects the current version, and continued use of our sites after a change means you accept the updated Terms.